Job Summary
A science and technology solutions company is seeking a Remote Tier III Help Desk Engineer in Vienna.
Core Responsibilities of this position include:
- Reviewing trouble tickets to ensure documented information
- Monitoring trouble ticket queues, entering and managing software problem incidents
- Providing Tier III project-level Service Desk functions
Position Requirements Include:
- Technical BS Degree and 5+ years of prior relevant operational software support experience
- Must be able to learn quickly, work independently, be detail-oriented, and excellent time management skills
- Must have strong analytical, problem-solving, and conceptual skills
- Must have the ability to own a technical task and work it to completion
- Extensive hands-on experience in an operations support role
- Tier III experience troubleshooting user issues and gathering information to support resolution
