Job Summary

A laboratory testing company is searching for a person to fill their position for a Remote Training and Quality Assurance Customer Experience Manager.

Core Responsibilities Include:

• Managing and growing our LMS-based library of online learning courses
• Overseeing and managing the Quality Assurance team
• Planning, creating, organizing and directing all training activities for the Department

Required Skills:

• Onboard all support team new hires through online and in-person classroom facilitation
• 3+ years of experience in Training and Development, preferably in service operations or call centers
• 1+ years of management experience
• Proficient in public speaking and engaging others through varying platforms or virtual environments
• Ability to clearly and effectively communicate with stakeholders at all levels of the organization
• Inspirational leader