Job Summary

A real estate technology company has an open position for a Remote Training Guest Experience Manager.

Must be able to:

• Manage a team of remotely distributed training specialists
• Be accountable to the metrics of the team and that of your direct reports
• Continuously analyze and manage the training team's capacity

Qualifications for this position include:

• 3+ years of service industry/guest support experience
• 2+ years of training and/or management experience
• Effective communication and organizational skills
• Strong analytical, strategic, and collaborative skills
• Demonstrated ability to write SOPs and provide process improvements, filling in the gaps where needed
• Independent at handling all routine GX workflows and expert in SOPs