Remote Transportation Care Coordinator

Job Summary

Delivering exceptional customer service, the full-time Remote Transportation Care Coordinator will manage high volumes of inbound and outbound calls to assist members with scheduling non-emergency medical transportation needs while working remotely.

Key Responsibilities:

• Handle escalated or complex member interactions with professionalism and empathy
• Consult with members to understand their needs and identify appropriate transportation options
• Utilize technology to streamline the transportation experience for members

Required Qualifications:

• High school diploma or equivalent
• Minimum of 2 years of customer service experience, preferably in a call center environment
• Strong verbal and written communication skills
• Adaptability to change and willingness to learn
• Ability to maintain professionalism and accountability in a remote work setting