Remote Transportation Care Coordinator

Job Summary

Delivering exceptional customer service in a fully remote environment, the part-time Remote Transportation Care Coordinator will manage high volumes of inbound and outbound calls to assist members with scheduling non-emergency medical transportation needs.

Key responsibilities:

• Handle escalated or complex member interactions while delivering exceptional customer service
• Consult with members to understand their needs and identify appropriate transportation options
• Communicate clearly and professionally, adapting to various member personalities and situations

Required qualifications:

• High school diploma or equivalent
• Minimum of 2 years' customer service experience, preferably in a call center environment
• Ability to work a full-time schedule, including weekend shifts
• Strong written and verbal communication skills
• Proficiency in using technology and adapting to new systems