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Remote Travel Service Delivery Manager

Job is Expired
Location: Alabama, Alaska, Arizona, Arkansas, California, Connecticut, Delaware, District of Columbia, Florida, Georgia, Hawaii, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, Montana, Nebraska, Nevada, New Hampshire, New Jersey, New Mexico, New York, North Carolina, North Dakota, Ohio, Oklahoma, Oregon, Pennsylvania, Puerto Rico, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Utah, U.S. Virgin Islands, Vermont, Virginia, Washington, West Virginia, Wisconsin, Wyoming
Compensation: To Be Discussed
Staff Reviewed: Fri, Jul 01, 2022
Job Category: Travel
Employer Type: Employer
Career Level: Experienced, Management

Job Summary

A travel company is seeking a Remote Travel Service Delivery Manager.

Individual must be able to fulfill the following responsibilities:

  • Provide day to day guidance to agent team within span of control
  • Identify team strengths/development opportunities, identify top talent
  • Develop and implement solid plans to drive results

Applicants must meet the following qualifications:

  • 5-7 years’ experience in the travel industry
  • Ability to relate to and understand agent and supervisor roles
  • 5-7 years’ customer service experience
  • Ability to respond to high level escalated customer service issues
  • Ability to identify root cause, creating process improvement to have wider impact
  • Proficient in designated one or more GDS systems

COMPLETE JOB DESCRIPTION

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