Job Summary
A trucking and freight shipping marketplace provider has an open position for a Remote Trucking and Shipping Customer Experience Representative.
Individual must be able to fulfill the following responsibilities:
- Provide account retention activities as they relate to product dissatisfaction
- Report and present customer feedback to cross functional teams in large group settings
Position Requirements Include:
- Strong technical literacy
- Easily builds rapport with customers and has strong presentation skills
- Advanced customer service skills and passion for helping customers and resolving issues
- 1-3 years Customer Service experience in a customer facing role is required