Job Summary
A Rideshare program for parents transporting their children is in need of a Remote Trust and Safety Associate.
Must be able to:
- Review ride incident and user activity reports and provide general feedback/education as needed
- Ensure CareDriver service levels are maintained to platform standards
- Handle CRM (Kustomer) support tickets and phone calls related to Trust & Safety and education
Position Requirements Include:
- 1+ years of experience demonstrating results in a fast-paced, detail-oriented work environment
- Ability to manage difficult conversations with empathy and clarity
- Strong verbal and written communication for both internal and external audiences
- Always looking for ways to make things more efficient
- Proficiency in Excel, Word and Google Docs