Remote Trust and Safety Associate

Job is Expired

Location: Nationwide

Compensation: To Be Discussed

Staff Reviewed: Wed, Jun 23, 2021

Job Category: Quality Assurance

Remote Level: 100% Remote

Weekly Hours: Full Time

Employer Type: Employer

Career Level: Entry Level, Experienced

Job Summary

A Rideshare program for parents transporting their children is in need of a Remote Trust and Safety Associate.

Must be able to:

  • Review ride incident and user activity reports and provide general feedback/education as needed
  • Ensure CareDriver service levels are maintained to platform standards
  • Handle CRM (Kustomer) support tickets and phone calls related to Trust & Safety and education

Position Requirements Include:

  • 1+ years of experience demonstrating results in a fast-paced, detail-oriented work environment
  • Ability to manage difficult conversations with empathy and clarity
  • Strong verbal and written communication for both internal and external audiences
  • Always looking for ways to make things more efficient
  • Proficiency in Excel, Word and Google Docs

COMPLETE JOB DESCRIPTION

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