Remote Trust and Safety Operations Associate

Location: Nationwide

Compensation: Salary

Staff Reviewed: Tue, Jun 08, 2021

This job expires in: 15 days

Job Category: Business Operations

Remote Level: 100% Remote

Weekly Hours: Full Time

Employer Type: Employer

Career Level: Experienced

Education Level: Bachelors

Job Summary

An internet services company has a current position open for a Remote Trust and Safety Operations Associate.

Individual must be able to fulfill the following responsibilities:

  • Monitor a set of queues that help us protect the integrity of our site and our community
  • Monitor for potential issues & work hand in hand with the Trust and Safety Team to report and take action on high priority issues
  • Brainstorm ways in which the team can more effectively and proactively prevent abuse of the platform

Qualifications for this position include:

  • Experience in an operations or customer support role
  • A love of task-based, operational work and a passion for customer experience, specifically in relation to trust and safety issues
  • Ability to identify pain points or areas for improvement on a team and advocate for a solution through implementation
  • Patience, empathy and the ability to stay level-headed in high-stress situations
  • Strong analytical and communication skills
  • Ability to manage ambiguity, embrace experimentation and change, and build consensus when working with a group

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