Remote Tutoring Operations Specialist

Job Summary

A tutoring and test prep company is filling a position for a Remote Tutoring Operations Specialist.

Core Responsibilities of this position include:

• Matching tutoring students with skilled tutors based on test type, student preference, location, and other factors
• Managing teacher and proctor staffing to courses
• Delivering effective teacher communications by posting product updates, course and tutorial details, course curriculum updates, and retraining

Qualifications Include:

• At least one year of professional experience in operations, customer/client services, or related roles
• Bachelor's Degree
• Strong written and oral communications skills
• An attention to detail, not letting anything fall through the cracks and a knack for anticipating problems and issues before they happen
• Enthusiastic, confident and optimistic demeanor with an ability to thrive in a fast-paced environment
• Ability to deliver strong customer service with empathy and compassion for students and parents