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Remote Unemployment Customer Service Specialist in Kalamazoo

Job is Expired
Location: Michigan
Compensation: Hourly
Staff Reviewed: Thu, Jun 11, 2020
Job Category: Customer Service
Weekly Hours: Full Time, Part Time
Employment Status: Temporary, Independent Contractor
Employer Type: Staffing Agency
Career Level: Experienced

Job Summary

A staffing agency needs applicants for an opening for a Remote Unemployment Customer Service Specialist in Kalamazoo.

Core Responsibilities of this position include:

  • Assisting Michiganders with their unemployment claims
  • Taking inbound phone calls or responding to online inquiries to help answer questions related to unemployment
  • Adapt to new systems quickly

Qualifications Include:

  • Excellent communication skills
  • Must have very strong technology skills with software installation and troubleshooting
  • Must be able to express empathy and compassion and exercise patience
  • Also, it is important the Customer Service Specialist is comfortable making over 80 phone calls per day

COMPLETE JOB DESCRIPTION

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