Job Summary
An education technology company has an open position for a Remote User Support Manager.
Core Responsibilities of this position include:
- Respond to email tickets and help us take our company-wide user support systems and processes to the next level
- Supervise two part-time user support team members, oversee our user support processes, and respond to request tickets yourself
- Craft professional and friendly customer-centric communications to respond to support requests on a variety of platforms, including email and Facebook messages
Applicants must meet the following qualifications:
- You love solving tech related problems and brightening people’s day
- You have worked in the educational space
- You are excited about responding to teachers
- You like to stay current on trends in education
- You look forward to ensuring that we continue to learn from and respond to our users.
- You enjoy maintaining web support resources
