Remote Veterinary Support Specialist Tier 1

Location: Illinois, Minnesota

Compensation: To Be Discussed

Staff Reviewed: Tue, Nov 10, 2020

This job expires in 7 days

Job Category: Information Technology

Remote Level: 100% Remote

Weekly Hours: Full Time

Employer Type: Employer

Career Level: Experienced

Education Level: Some College

Job Summary

A veterinary products company has an open position for a Remote Veterinary Support Specialist Tier 1.

Candidates will be responsible for the following:

  • Respond to incoming customer requests via phone, email and/or chat sessions
  • Troubleshoot and resolve customer veterinary issues in a timely manner
  • Meet or exceed department performance metrics such as calls per hour and call lengths

Must meet the following requirements for consideration:

  • High School Diploma or equivalent
  • Strong customer service orientation
  • Excellent computer skills
  • The ability to make quick, sound judgments when answering questions
  • The ability to recall numerous guidelines and procedures