Job Summary
A software company needs applicants for an opening for a Remote Video Collaboration Customer Support Engineer.
Core Responsibilities of this position include:
- Providing global support for our worldwide customer base
- Resolving technical issues
- Responding to customers in a timely fashion and managing simultaneous customer cases
Must meet the following requirements for consideration:
- BS in computer science or equivalent industry experience
- Strong understanding of VoIP, H.323, SIP, Firewalls/NAT traversal and Gatekeepers
- 3+ years’ experience in a customer support, sales engineering, or equivalent
- In-depth knowledge of video conferencing
- Proficiency with TCP/IP and networking
- Demonstrated problem-solving ability to assess customer’s network deployments
