Job Summary

A professional video platform and community is seeking a Remote Video Platform Support Specialist II.

Core Responsibilities of this position include:

• Handling complex live video, content management, and network troubleshooting escalations
• Providing end user guidance and recommendations
• Staying up to date on product launches, changes in policy, known issues, pain points, and feature requests

Must meet the following requirements for consideration:

• 1+ years of experience in customer support
• 3 years of experience in technical support capacity
• 1 years video-conference or comparable digital broadcast troubleshooting experience
• 1 years of providing technical support via phone
• Strong and verifiable knowledge of customer care processes and techniques
• Solid understanding of internet technologies including browsers, networking, firewalls and proxy servers