Remote Virtual Assistant Software Customer Support Manager in Los Angeles

Location: California

Compensation: To Be Discussed

Staff Reviewed: Tue, Sep 07, 2021

This job expires in: 13 days

Job Category: Administrative

Remote Level: 100% Remote

Weekly Hours: Full Time

Employer Type: Employer

Career Level: Experienced

Education Level: Bachelors

Job Summary

A software development company is searching for a person to fill their position for a Remote Virtual Assistant Software Customer Support Manager in Los Angeles.

Must be able to:

  • Manage the day-to-day operations of a team of 15 local and offshore agents
  • Monitor the team’s daily activities and use analytics
  • Perform weekly quality audits of tickets for customers, partners, and internal contacts

Required Skills:

  • 5+ years technical support experience with demonstrated leadership experience
  • Demonstrated technical knowledge and experience mastering a variety of software solutions
  • SaaS experience
  • Experience with Zendesk or CRM-related software, such as Salesforce
  • BA/BS or equivalent work experience
  • Experience training and/or coaching team members and process improvement

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