Job Summary
A healthcare provider is filling a position for a Remote Virtual Care Coordinator in Phoenix.
Core Responsibilities of this position include:
- Manage inbound patient messages ensuring that all messages are respond within agreed-upon TAT
- Manage patient’s inbound questions regarding insurance coverage
- Improve member’s experience by smoothing their end-to-end experience
Applicants must meet the following qualifications:
- Proficiency in MS/Google Suite
- Understanding of the healthcare ecosystem
- Willingness to learn new technologies & frameworks
- Developing processes where needed and driving for continuous improvement
- Experience with nuances of patient requests, and able to effectively prioritize them
- Balancing multiple stakeholders including care team, patients, and the business