Job Summary

A healthcare provider is filling a position for a Remote Virtual Care Coordinator in Phoenix.

Core Responsibilities of this position include:

• Manage inbound patient messages ensuring that all messages are respond within agreed-upon TAT
• Manage patient’s inbound questions regarding insurance coverage
• Improve member’s experience by smoothing their end-to-end experience

Applicants must meet the following qualifications:

• Proficiency in MS/Google Suite
• Understanding of the healthcare ecosystem
• Willingness to learn new technologies & frameworks
• Developing processes where needed and driving for continuous improvement
• Experience with nuances of patient requests, and able to effectively prioritize them
• Balancing multiple stakeholders including care team, patients, and the business