Job Summary
A technology company is in need of a Remote Virtual Platform Customer Success Associate.
Core Responsibilities Include:
- Running post-event analytics report and present to customers
- Managing a book of business with retention and call cadence goals
- Supporting level one technical support research and effective communication bugs
Qualifications for this position include:
- Experience in direct customer or client-facing roles
- Genuine curiosity about people and business
- Excellent organizational and time-management skills
- Ability to navigate systems applications while driving resolutions with customers
- A desire to improve the customer experience