Job Summary
A software developer has a current position open for a Remote Visual Web Development Platform Customer Success Director.
Individual must be able to fulfill the following responsibilities:
- Create a predictable and repeatable motion to scale Customer Success operations
- Build, lead and optimize the entire Customer Success function
- Produce qualitative and quantitative analysis of Customer Success performance metrics
Applicants must meet the following qualifications:
- Significant experience partnering with technical stakeholders and customers
- Significant experience managing a book of high-value customer relationships
- Have a consultative approach
- Work effectively in a highly ambiguous, ever-changing environment
- Have experience leading and growing a team
- Are able to efficiently switch contexts
