Job Summary
A health insurance company has an open position for a Remote Voice Design Senior Consumer Experience Strategy and Transformation Professional.
Core Responsibilities Include:
- Owning and managing the process for IVR Design and Call Routing
- Developing a documentation standard and process
- Serving in a product manager capacity
Skills and Requirements Include:
- 25% overnight travel depending on business needs
- Bachelor degree or equivalent experience
- Minimum of 3-5 years of Voice experience
- Previous experience in healthcare
- Operations Management experience
- Working knowledge of all Microsoft programs
