Remote Voice Services Manager

Job Summary

A telecommunications services provider is in need of a Remote Voice Services Manager.

Individual must be able to fulfill the following responsibilities:

• Conduct regular order reviews to ensure orders are being processed efficiently across the team
• Train, coach and mentor Voice Specialists to upskill for team growth
• Provide oversight and guidance to Voice Specialists on escalations and complex technical issues

Position Requirements Include:

• High School Diploma, College degree in technology field or
• Equivalent combination of education and experience
• Minimum of 4 year’s voice, data and/or internet industry experience
• Basic computer, keyboard and mouse utilization skills
• Good analytical and problem-solving skills
• Excellent customer and vendor relationship management skills