Remote Voice User Interface Designer

Location: Nationwide

Compensation: To Be Discussed

Staff Reviewed: Mon, Apr 19, 2021

This job expires in: 6 days

Job Category: Information Technology

Remote Level: 100% Remote

Employer Type: Employer

Education Level: Bachelors

Job Summary

An information security company is searching for a person to fill their position for a Remote Voice User Interface Designer.

Core Responsibilities of this position include:

  • Analyzing customer call flows, scripts and agent processes to identify opportunities
  • Creating detailed call flow designs for IVR and agent interactions depicting Pindrop’s API integrations
  • Evangelizing best practices in design presentations to delight customers

Required Skills:

  • 3-7 years voice interface design or relevant experience
  • Deep knowledge of IVR platforms and call flow design
  • Familiarity with contact center environments
  • Proven ability to work with ambiguity and competing priorities
  • Ability to multi-task while performing varied tasks across many projects
  • Experience designing with a variety of voice channel tools and applications

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