Job Summary

An information security company is searching for a person to fill their position for a Remote Voice User Interface Designer.

Core Responsibilities of this position include:

• Analyzing customer call flows, scripts and agent processes to identify opportunities
• Creating detailed call flow designs for IVR and agent interactions depicting Pindrop’s API integrations
• Evangelizing best practices in design presentations to delight customers

Required Skills:

• 3-7 years voice interface design or relevant experience
• Deep knowledge of IVR platforms and call flow design
• Familiarity with contact center environments
• Proven ability to work with ambiguity and competing priorities
• Ability to multi-task while performing varied tasks across many projects
• Experience designing with a variety of voice channel tools and applications