Remote Warranty Technical Support Specialist in Charlotte

Location: North Carolina

Compensation: To Be Discussed

Staff Reviewed: Fri, Nov 12, 2021

This job expires in: 14 days

Job Category: Information Technology

Remote Level: 100% Remote

Weekly Hours: Full Time

Employer Type: Employer

Career Level: Experienced

Job Summary

An extended warranty service provider has an open position for a Remote Warranty Technical Support Specialist in Charlotte.

Individual must be able to fulfill the following responsibilities:

  • Deliver a differentiated customer experience as measured by performance objectives
  • Assist customers with the claim filing process, including approving and denying claims
  • Convey interest in each customer through courtesy, active listening, and a friendly and caring voice image

Qualifications Include:

  • Strong transcription, critical thinking and web navigation skills while providing quality phone support
  • Qualified candidates will exhibit strong communication skills
  • Must have a strong working knowledge of software and operating systems
  • Excellent critical thinking, problem solving and communication skills

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