Job Summary
A software company is searching for a person to fill their position for a Remote Weekend Shift Application Support Engineer .
Must be able to:
- Escalate customer issues to the CASE Manager as appropriate
- Provide expert solutions to customer problems to ensure customer satisfaction
- Research, respond to and accurately resolve cases of moderate to high complexity
Qualifications for this position include:
- Expect occasional travel (less than 5%)
- Bachelor's Degree in Computer Science or related field
- Experience using a software defect tracking system such as JIRA
- Familiarity with the Agile software development lifecycle
- 3+ years of work experience providing technical software support for a B2B software company
- Demonstrated leadership skills
