Job is Expired
Location: Alabama, Arizona, Connecticut, Delaware, Florida, Georgia, Idaho, Illinois, Indiana, Kansas, Louisiana, Maryland, Michigan, Mississippi, Missouri, Nebraska, Nevada, New Jersey, New York, North Carolina, Ohio, Oklahoma, Oregon, Pennsylvania, South Carolina, Tennessee, Texas, Utah, Virginia, Washington, Wisconsin, Wyoming
Compensation: To Be Discussed
Staff Reviewed: Fri, Mar 03, 2023
Job Summary
A software technology company is in need of a Remote Weekend Software Support Specialist.
Core Responsibilities of this position include:
- Utilizing existing Knowledge Base, manuals or other reference materials to resolve incidents
- Investigating and resolving incidents with no known solution
- Ensuring service level standards are achieved (as defined by the Technical Support management team)
Required Skills:
- Bachelor's degree in Business Applications, Computer Science, or a related field is desired
- Computer/IT Certification a plus (or equivalent years of work experience)
- At least 2 years of product support experience
- Excellent interpersonal communication skills, both verbal and written
- Proven ability to resolve escalated technical issues by quickly identifying problems
- Experience utilizing CRM systems
