Remote Wholesale Distribution Customer Service Advocate

Job Summary

A wholesale distribution company is in need of a Remote Wholesale Distribution Customer Service Advocate.

Core Responsibilities Include:

• Providing customer service regarding shipment/delivery, returns, credit, order status, corrections, and other customer concerns
• Managing inbound and outbound phone calls and email
• Following up on and tracking customer satisfaction

Qualifications Include:

• High School diploma or GED
• Ability to provide customer service
• Ability to follow up on and track customer satisfaction
• Ability to manage inbound and outbound phone calls and email
• Ability to work with internal software and database to update customer order status
• Ability to track requests against service level limitations