Remote Wireless Helpdesk Technician

Job Summary

A mobile device IT support company is searching for a person to fill their position for a Remote Wireless Helpdesk Technician.

Individual must be able to fulfill the following responsibilities:

• Resolve and/or refers more complex technical issues
• Provide technical assistance and support for incoming queries
• Provide first-level support to end-users

Required Skills:

• Associates degree or equivalent
• Minimum of one years’ experience working in an order processing or customer support environment
• Previous experience with customer-facing, technical support procedures and ticketing software
• Broad knowledge of wireless devices and services
• Ability to type 65 WPM
• Strong background in problem solving and troubleshooting