Remote Wireless Support Specialist

Location: Alabama, Mississippi, Tennessee

Compensation: To Be Discussed

Staff Reviewed: Mon, Nov 22, 2021

This job expires in: 25 days

Job Category: Information Technology

Remote Level: 100% Remote

Employer Type: Employer

Career Level: Experienced

Education Level: Some College, Bachelors

Job Summary

A privately-held telecommunications company needs applicants for an opening for a Remote Wireless Support Specialist.

Candidates will be responsible for the following:

  • Delivering differentiated & personalized customer experiences to wireless customers by executing various customer management techniques
  • Resolving a plethora of customer service inquiries including billing, technical troubleshooting, service change requests, etc
  • Focusing on resolving the customer’s needs during the first interaction to ensure attainment of organizational goals

Qualifications Include:

  • Must have a high school diploma or recognized equivalent
  • Must have excellent written & oral interpersonal communication skills, as well as basic aptitude with technology-based solutions
  • Two years of customer service or general business experience also preferred

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