Job Summary

A privately-held telecommunications company needs applicants for an opening for a Remote Wireless Support Specialist.

Candidates will be responsible for the following:

• Delivering differentiated & personalized customer experiences to wireless customers by executing various customer management techniques
• Resolving a plethora of customer service inquiries including billing, technical troubleshooting, service change requests, etc
• Focusing on resolving the customer’s needs during the first interaction to ensure attainment of organizational goals

Qualifications Include:

• Must have a high school diploma or recognized equivalent
• Must have excellent written & oral interpersonal communication skills, as well as basic aptitude with technology-based solutions
• Two years of customer service or general business experience also preferred