Remote WordPress Customer Support Specialist

Job ID: Available for Members

Location: Nationwide

Compensation: To Be Discussed

Staff Reviewed: Tue, Feb 19, 2019

Job Category: Customer Service, Information Technology

Telecommute Level: 100% Telecommute

Travel Requirements: No Travel

Employment Status: Permanent

Employer Type: Staffing Agency

Career Level: Experienced

Job Summary

A staffing firm has an open position for a Remote WordPress Customer Support Specialist.

Core Responsibilities of this position include:

  • Providing first class telephone and email support to blogger customers
  • Creating a solution that will exceed customers' expectations
  • Receiving inbound calls and making outbound calls to seek out solutions

Qualifications Include:

  • 2+ years of backend WordPress experience using PHP, HTML, CSS, and JavaScript
  • Experience editing custom WordPress themes and plugins
  • Experience with common plugins such as W3 Total Cache and WooCommerce
  • Strong understanding of Google Analytics
  • Fluent understanding of online ecosystems