Job Summary
is searching for a person to fill their position for a Remote WordPress Support Specialist.
Individual must be able to fulfill the following responsibilities:
- Respond to support questions about the Astra theme and our other products
- Answer questions in our help desk software HelpScout
- Write detailed bug reports with replication steps for our developers to fix
Must meet the following requirements for consideration:
- Empathy for customers
- Passionate about providing excellent support
- At least 1+ years of experience with WordPress
- Understanding and ability to write custom CSS
- Understand and the ability to write HTML
- Familiar with tools like HelpNinja, Trello, Asana, Github, and Slack