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Remote WordPress Technical Support and Customer Service Nerd

Job is Expired
Location: Nationwide
Compensation: Salary
Staff Reviewed: Mon, May 31, 2021
Job Category: Customer Service
Weekly Hours: Full Time
Employer Type: Employer
Career Level: Experienced

Job Summary

A website security and support company needs applicants for an opening for a Remote WordPress Technical Support and Customer Service Nerd.

Core Responsibilities Include:

  • Answering customer support inquiries on a wide range of topics, all related to our WordPress Support Plans
  • Providing plugin recommendations and best practice advice
  • E-mailing with clients throughout the day, triaging incoming support requests, helping onboard new clients, and checking on conversations in our private Facebook group for clients

Qualifications for this position include:

  • Demonstrated excellent customer service skills
  • Proven advanced or excellent WordPress skills
  • Failiarity and experience with troubleshooting, basic CSS, PHP, WordPress Theme Customization
  • General understanding of web hosting, and domain & DNS setup/management
  • Demonstrated comfort in Browser Developer Tools
  • Ability to help with other maintenance tasks, including running plugin updates on our clients’ sites

COMPLETE JOB DESCRIPTION

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