Remote Workflow Real Time Service Analyst

This job has been removed

Location: Nationwide

Compensation: Salary

Staff Reviewed: Mon, Apr 19, 2021

This job expires in: 1 days

Job Category: Information Technology

Remote Level: 100% Remote

Weekly Hours: Full Time

Employer Type: Employer

Career Level: Experienced, Management

Education Level: Bachelors, Doctorate

Job Summary

A financial company is searching for a person to fill their position for a Remote Workflow Real Time Service Analyst.

Must be able to:

  • Monitor the workflow of assigned departments real time for schedule adherence
  • Analyze and communicate impacts to intra day call center department performance.
  • Communicate with departments to stay informed about events and projects that

Applicants must meet the following qualifications:

  • Minimum of at least 3 years experience working in a call center or similar environment
  • Proficient in MS Word, MS Excel, MS PowerPoint and/or Access
  • Strong mathematical and analytical skills
  • Independent and capable of working with little management supervision
  • Strong verbal and written communication skills
  • Understanding of call routing concepts and metrics and how they impact staffing realities

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