Remote Workforce Analytics Manager

Location: California, Colorado, Florida, Georgia, Louisiana, Maryland, Massachusetts, North Carolina, Pennsylvania, Texas, Virginia, Wisconsin

Compensation: To Be Discussed

Staff Reviewed: Wed, Mar 24, 2021

This job expires in: 13 days

Job Category: Human Resources

Remote Level: 100% Remote

Weekly Hours: Full Time

Employer Type: Employer

Career Level: Experienced

Education Level: Bachelors

Job Summary

A software developer is filling a position for a Remote Workforce Analytics Manager.

Candidates will be responsible for the following:

  • Providing real-time monitoring via available tools and workforce management techniques
  • Performing continual analysis of current performance (noting recent historical trends) and conducting real-time re-forecasting
  • Maintaining constant communication with Operations teams

Skills and Requirements Include:

  • Complete understanding of overall operational activities
  • Must have a good working knowledge of Excel and other Windows based programs
  • Minimum of two years of experience in performing WFM functions (specifically real-time management)
  • Ability to perform forecasting in a contact center environment and schedule to those needs is a must

COMPLETE JOB DESCRIPTION

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