Job Summary

A staffing agency is in need of a Remote Workforce Forecasting Capacity Planning Analyst.

Must be able to:

• Create and maintain short-term and long-term forecast models
• Create analysis that bridges forecast analysis with financial analysis
• Articulate reasons for forecast variance

Position Requirements Include:

• 4-year college degree
• 8-10 years of WFM related experience with 5 years previous forecasting experience
• Broad knowledge of inbound contact center environments
• Strong knowledge of NICE IEX and advanced Microsoft Excel and Access
• Proven experience integrating workforce models with integrated financials
• Other requirements as outlined in the job description