Remote Workforce Management Analyst

Job Summary

A company is looking for a Remote Workforce Management Scheduling Analyst to provide accurate scheduling for their contact center workforce.

Key Responsibilities

• Create and update daily and weekly staffing requirements and schedules
• Collaborate with the WFM team to suggest and implement changes to tools, software, and policies
• Explore creative opportunities to improve scheduling efficiency

Required Qualifications, Training, and Education

• Strong knowledge of operational procedures in a contact center
• Proficient in Microsoft Office programs and experience with WFM systems preferred
• BA/BS or higher in a relevant field or equivalent work-related experience
• Ability to maintain a distraction-free home work environment
• Demonstrate life application of Biblical principles in alignment with the organization's mission