Remote Workforce Management Analyst

Location: Nationwide

Compensation: Salary

Staff Reviewed: Thu, Apr 15, 2021

This job expires in: 8 days

Job Category: Information Technology

Remote Level: 100% Remote

Weekly Hours: Full Time

Employer Type: Employer

Career Level: Experienced

Job Summary

A healthcare company is searching for a person to fill their position for a Remote Workforce Management Analyst.

Core Responsibilities of this position include:

  • Leveraging call and contact demand analysis
  • Communicating your findings to stakeholders clearly and effectively

Qualifications Include:

  • A minimum of 5 years working in a call center environment
  • Working knowledge of call center processes and metrics
  • Knowledge of phone systems and scheduling software
  • Demonstrated ability to forecast and allocate resources
  • Excellent oral and written communication skills
  • Demonstrated ability to work independently

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