Job Summary

A healthcare company is searching for a person to fill their position for a Remote Workforce Management Analyst.

Core Responsibilities of this position include:

• Leveraging call and contact demand analysis
• Communicating your findings to stakeholders clearly and effectively

Qualifications Include:

• A minimum of 5 years working in a call center environment
• Working knowledge of call center processes and metrics
• Knowledge of phone systems and scheduling software
• Demonstrated ability to forecast and allocate resources
• Excellent oral and written communication skills
• Demonstrated ability to work independently