Job Summary
A software developer is filling a position for a Remote Workforce Management Analyst Manager.
Candidates will be responsible for the following:
- Developing accurate operational forecasts
- Generating forecast and staffing requirements for all client channels
- Conducting analysis of distribution patterns of workload and volume
Must meet the following requirements for consideration:
- Bachelor’s degree or an equivalent combination of education and experience
- Demonstrated ability to understand overall operations service needs/challenges
- Experience building forecast and staffing requirements
- Experience influencing internal senior partners and decision-makers
- Advanced Excel skills and experience in advanced formulas and formatting
- Proficiency in Google products