Remote Workforce Management and Process Improvement Associate Director

Job Summary

An insurance company is filling a position for a Remote Workforce Management and Process Improvement Associate Director.

Core Responsibilities Include:

• Developing, interpreting and overseeing the publishing and maintaining of daily, weekly, monthly, yearly, and/or ad hoc operational performance data
• Forecasting transaction volumes and resource needs based on historical data / metrics
• Developing a clear strategy to ensure effective short and long term workload forecasting,

Required Skills:

• 7+ years of experience in operations leadership
• Bachelor's Degree
• Intermediate or higher level of proficiency with Access, Excel and PowerPoint