Remote Workforce Management Director

Job Summary

needs applicants for an opening for a Remote Workforce Management Director.

Core Responsibilities of this position include:

• Leading a team of WFM Managers and Senior Managers responsible for workforce management activities
• Developing and driving continuous process improvements of the workforce management system
• Maintaining operational relationships with Telephony, IT, Operations, and other groups as needed

Applicants must meet the following qualifications:

• Bachelor’s degree required
• Ten years’ hands-on experience with workforce management in a call center environment
• At least five years of team management experience or education combination required
• Excellent workforce management data analysis and problem-solving skills for worldwide growth
• Proficient on CMS, other ACD System and WFM tools, MS WORD, VISIO, POWERPOINT, ACCESS
• Experience in managing a group of workforce management professionals on a centralized WFM level setup