Job Summary

A health and wellness telemedicine provider needs applicants for an opening for a Remote Workforce Management Lead.

Individual must be able to fulfill the following responsibilities:

• Forecasting monthly, weekly, daily and intra-hour interval inbound/outbound call / email / chat volumes and staffing requirements
• Appropriately forecasting and accounting for impacts of seasonality, marketing efforts and other and special events
• Establishing a statistical baseline forecast for all departments

Qualifications Include:

• 2+ years of WFM experience in a contact center environment
• Strong Analytical and Problem-solving skills
• Proven experience analyzing, interpreting and summarizing complex data as it relates to contact center technologies
• Experience presenting reports, forecasts, trends and recommendations to the team and leadership team
• Understanding of multiple forecasting methods
• Experience with BPO planning