Job Summary
A senior healthcare company needs applicants for an opening for a Remote Workforce Management Manager.
Core Responsibilities of this position include:
- Identifying, collecting, tracking and improving key performance metrics to manage and improve WFM performance
- Managing analyst for real-time monitoring to make adjustments to staffing in phone queues, and coach on adherence to schedules
- Achieving phone service level goals through high quality forecasting, scheduling and real time management
Position Requirements Include:
- Ability to coach and collaborate with team members to promote optimal use of time
- Ability to manage an operation to SLAs and productivity goals
- Ability to adapt to change quickly and strong ability to problem solve
- Strong analytic skills, including use of data to drive operational decisions
- A super proactive “get it done” attitude- and the skills to back it up
- Strong written and verbal communication skills, including data presentation
