Remote Workforce Management Manager

Location: Nationwide

Compensation: To Be Discussed

Staff Reviewed: Mon, Apr 19, 2021

This job expires in: 12 days

Job Category: Management

Remote Level: 100% Remote

Weekly Hours: Full Time

Employer Type: Employer

Career Level: Experienced

Job Summary

A senior healthcare company needs applicants for an opening for a Remote Workforce Management Manager.

Core Responsibilities of this position include:

  • Identifying, collecting, tracking and improving key performance metrics to manage and improve WFM performance
  • Managing analyst for real-time monitoring to make adjustments to staffing in phone queues, and coach on adherence to schedules
  • Achieving phone service level goals through high quality forecasting, scheduling and real time management

Position Requirements Include:

  • Ability to coach and collaborate with team members to promote optimal use of time
  • Ability to manage an operation to SLAs and productivity goals
  • Ability to adapt to change quickly and strong ability to problem solve
  • Strong analytic skills, including use of data to drive operational decisions
  • A super proactive “get it done” attitude- and the skills to back it up
  • Strong written and verbal communication skills, including data presentation

COMPLETE JOB DESCRIPTION

The job description is available to subscribers. Subscribe today to get the full benefits of a premium membership with Virtual Vocations. We offer the largest remote database online...

BECOME A PREMIUM MEMBER TO
UNLOCK FULL JOB DETAILS & APPLY

  • ACCESS TO FULL JOB DETAILS AND APPLICATION INFORMATION
  • HUMAN-SCREENED REMOTE JOBS AND EMPLOYERS
  • COURSES, GROUP CAREER COACHING AND RESOURCE DOWNLOADS
  • DISCOUNTED CAREER SERVICES, RESUME WRITING, 1:1 COACHING AND MORE
  • EXCELLENT CUSTOMER SUPPORT FOR YOUR JOB SEARCH