Job Summary
A banking and financial services firm is in need of a Remote Workforce Management Optimization Manager.
Candidates will be responsible for the following:
- Supporting all aspects Workforce Optimization platforms
- Ensuring processes are in place to provide accurate forecasting analysis
- Optimizing and developing workforce planning technology and headcount reporting
Skills and Requirements Include:
- Bachelor’s Degree and/or 10 years’ experience in lieu of degree within Workforce Optimization
- Progressive management experience
- Capacity Planning experience to include utilization of workforce optimization and data analysis tools
- Advanced skills using Microsoft Excel in a business environment
- Working knowledge of ACD CMS usage and understand of call routing and prioritization
- Proven track record of creating and enhancing data modeling capabilities