Remote Workforce Management Real Time Analyst

Location: Nationwide

Compensation: To Be Discussed

Staff Reviewed: Tue, Sep 15, 2020

This job expires in 24 days

Job Category: Business Operations, Customer Service, Human Resources

Remote Level: 100% Remote

Weekly Hours: Full Time

Employment Status: Permanent

Employer Type: Employer

Career Level: Experienced

Job Summary

A healthcare company specializing in mobile health services is searching for a person to fill their position for a Remote Workforce Management Real Time Analyst.

Core Responsibilities Include:

  • Delivery of daily and hourly reports to management, real time monitoring, and managing schedules by entering exceptions
  • Compiling, summarizing and disseminating various reports including, but not limited to, volume, efficiency, daily/hourly performance summaries
  • Working in workforce management systems, such as Genesys PureCloud or IEX

Skills and Requirements Include:

  • Experience in working with a Workforce Management platform such as Genesys PureCloud
  • Experience in working in a multi-channel, highly evolving call center.
  • Ability to work both independently and as part of a collaborative team
  • Highly organized with solid time management, prioritization and multi-tasking skills