Job Summary
A healthcare company specializing in mobile health services is searching for a person to fill their position for a Remote Workforce Management Real Time Analyst.
Core Responsibilities Include:
- Delivery of daily and hourly reports to management, real time monitoring, and managing schedules by entering exceptions
- Compiling, summarizing and disseminating various reports including, but not limited to, volume, efficiency, daily/hourly performance summaries
- Working in workforce management systems, such as Genesys PureCloud or IEX
Skills and Requirements Include:
- Experience in working with a Workforce Management platform such as Genesys PureCloud
- Experience in working in a multi-channel, highly evolving call center.
- Ability to work both independently and as part of a collaborative team
- Highly organized with solid time management, prioritization and multi-tasking skills
