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Remote Workforce Management Real Time Coordinator

Job is Expired
Location: Nationwide
Compensation: To Be Discussed
Staff Reviewed: Thu, Aug 04, 2022
Job Category: Human Resources
Weekly Hours: Full Time
Employer Type: Employer
Education Level: Bachelors

Job Summary

A health insurance company is searching for a person to fill their position for a Remote Workforce Management Real Time Coordinator.

Core Responsibilities Include:

  • Partnering with leadership to understand current customer experience and adjust staffing
  • Managing staffing throughout the day and adjust to improve customer experience and efficiency
  • Managing call-outs and PTO throughout the day

Qualifications for this position include:

  • Bachelor’s Degree
  • 1 year of experience with Workforce Management in a contact center environment
  • Experience with Workforce Management software
  • Experience in the healthcare field

COMPLETE JOB DESCRIPTION

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