Job Summary
A resources solutions company is searching for a person to fill their position for a Remote Workforce Management Scheduler.
Candidates will be responsible for the following:
- Facilitating the smooth operation of the Sales Small Business operation
- Creating scheduling models and what-if scenarios to provide data-driven recommendations to Workforce Management and operations leadership
- Providing support for special projects
Qualifications for this position include:
- 2+ years relevant work experience working in a contact center environment
- Prior experience with workforce optimization software
- Strong analytical skills with proficiency in Excel
- Willingness to learn new software applications
