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Remote Workforce Management Scheduling and Reporting Analyst

Job is Expired
Location: Nationwide
Compensation: Hourly
Staff Reviewed: Thu, Aug 04, 2022
Job Category: Information Technology
Employer Type: Employer
Career Level: Experienced

Job Summary

An e-commerce software development company is filling a position for a Remote Workforce Management Scheduling and Reporting Analyst.

Candidates will be responsible for the following:

  • Identifying Queue Performance misses
  • Guiding short-term staffing adjustments to address current staffing gaps

Required Skills:

  • Prior experience using WFM tools
  • 3+ years of experience in workforce management or other relevant experience
  • Scheduling experience in an omni channel environment

COMPLETE JOB DESCRIPTION

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