Job Summary

A healthcare and retail pharmacy company has a current position open for a Remote Workforce Management Senior Director.

Core Responsibilities of this position include:

• Maintaining labor models to reflect recent changes in the business using industry-best practices
• Implementing new protocols for assessing business cases that involve Specialty labor

Skills and Requirements Include:

• 7+ years supporting a large and complex call center organization
• 5+ years of experience managing teams
• Strong understanding and knowledge of Workforce Management Operations and Tools
• 7+ years experience and understanding of call routing processes and technology