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Remote Workforce Planning Analyst in Boston

Job is Expired
Location: Massachusetts
Compensation: Hourly
Staff Reviewed: Thu, Jun 25, 2020
Job Category: Information Technology
Employment Status: Temporary
Employer Type: Staffing Agency
Career Level: Entry Level

Job Summary

A staffing agency has an open position for a Remote Workforce Planning Analyst in Boston.

Candidates will be responsible for the following:

  • Creating and providing revolving analytics data
  • Analyzing reports and query database from CCMA, agent attendance line and WFM Software
  • Determining Agent Adherence to schedule and agent performance

Qualifications Include:

  • 1-3 years of relevant workforce planning and call center experience
  • Proficiency in Microsoft programs, especially Excel
  • Attention to detail
  • Self-motivated

COMPLETE JOB DESCRIPTION

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