Job Summary
A title and escrow provider has a current position open for a Remote Workforce Real Time Support Analyst.
Candidates will be responsible for the following:
- Supporting day to day operations of workforce management
- Serving as a point of contact with Director, Managers and Supervisors within Operations regarding intraday management
- Developing accurate operational staffing by collecting, validating, and analyzing operational forecast
Applicants must meet the following qualifications:
- Bachelor's degree in Finance, Business, or related field, or an equivalent combination of education and work experience
- 1-3 years personal experience in a forecasting role within a multi-channel contact center & back-office processing environment
- High degree of personal accountability, drive, passion, initiative, and integrity
- Excel skills and experience in advanced formulas, formatting, conditional formatting, advanced charting, pivot tables reporting
- Demonstrated ability to understand overall Operations service needs/challenges
- Ability to be responsive to changing business needs, manage and prioritize concurrent assignments
