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Remote Workforce Scheduling Coordinator

Job is Expired
Location: Alabama, Alaska, Arizona, Arkansas, California, Colorado, Connecticut, Delaware, District of Columbia, Florida, Georgia, Hawaii, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, Montana, Nebraska, Nevada, New Hampshire, New Jersey, New Mexico, New York, North Carolina, Oklahoma, Oregon, Pennsylvania, Puerto Rico, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Utah, U.S. Virgin Islands, Vermont, Virginia, West Virginia, Wisconsin
Compensation: To Be Discussed
Staff Reviewed: Thu, Jul 15, 2021
Job Category: Information Technology
Weekly Hours: Full Time
Employer Type: Employer
Career Level: Experienced

Job Summary

A not-for-profit healthcare system is searching for a person to fill their position for a Remote Workforce Scheduling Coordinator.

Individual must be able to fulfill the following responsibilities:

  • Monitoring, analyzing and adjusting, on a real-time basis, staffing of inbound call queues
  • Evaluating staff shrinkage to determine impact to maintaining operational goals
  • Creating reports and analyzing performance results from previous days

Required Skills:

  • High school (G.E.D.)
  • Minimum of three (3) years experience in a contact center environment
  • Three to five years of experience with Excel and spreadsheet development for reporting, including pivot table and formula creation
  • Two or more years PC experience with proficiency in Microsoft Word, PowerPoint and Microsoft Outlook applications
  • Strong organizational, time management, oral and written communication skills

COMPLETE JOB DESCRIPTION

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